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Privacy Policy

Home / Privacy Policy
Effective Date: 21.08.2026 Last Updated: 21.08.2029

1. Introduction

BNT Tech ("BNT Tech," "we," "us," or "our") provides B2B and SaaS technology solutions, including but not limited to WhatsApp Chat Bot services, Clinic and Patient Care applications, BNT Tele Call, Education & School software, Hospital Information Management System (HIMS), Electronic Medical Records (EMR), Human Resource Management System (HRMS), ERP & Billing software, Business Analysis dashboards, AI Tech solutions, Industrial Maintenance and Asset software, and other customized software solutions (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage with us as a prospective or existing client, or use any of our Services. By using our website or Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

  • Name, designation, company name, business email address, and phone number (e.g., via contact forms, demo requests, or inquiries).
  • Business details shared during onboarding, consultations, or proposal discussions.
  • Billing and payment information for clients subscribing to our Services.
  • Any information submitted through support tickets, emails, or calls.

2.2 Information Collected Automatically

  • IP address, browser type, device information, and operating system.
  • Pages visited, time spent on our website, and referring URLs.
  • Cookies and similar tracking technologies (see Section 6).

2.3 Information Processed Through Our Software Solutions

Where our clients use Services such as HIMS, EMR, Clinic/Patient Care apps, HRMS, or ERP systems, our clients (as data controllers) may input data such as patient records, employee records, or business transaction data into these platforms. BNT Tech acts as a data processor/service provider in such cases, and processes this data solely as instructed by our clients and in accordance with applicable law and our client agreements.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide requested demos or proposals.
  • Deliver, operate, maintain, and improve our Services.
  • Process transactions, billing, and invoicing.
  • Provide customer support and technical assistance.
  • Send service updates, security alerts, and administrative communications.
  • Send marketing communications (where you have opted in, and you may opt out at any time).
  • Comply with legal obligations and enforce our agreements.
  • Analyze website usage to improve user experience.

4. Legal Basis for Processing (Where Applicable)

Where required by applicable data protection laws, including India's Digital Personal Data Protection Act (DPDP Act) and other relevant regulations, we process personal data based on:

  • Your consent.
  • Performance of a contract with you or your organization.
  • Compliance with a legal obligation.
  • Our legitimate business interests, provided these do not override your rights.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share information with:

  • Service providers and vendors who support our hosting, payment processing, analytics, or communication tools, under confidentiality obligations.
  • Business partners, where necessary to deliver integrated solutions (e.g., WhatsApp Business API providers for our Chat Bot service).
  • Legal and regulatory authorities, where required by law, court order, or governmental request.
  • Successors, in the event of a merger, acquisition, or sale of business assets.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences. You can control cookie settings through your browser. Disabling cookies may affect certain website functionalities.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. This includes access controls, encryption where appropriate, and secure hosting practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and business data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client data processed within our software platforms (e.g., HIMS, EMR, HRMS) is retained as per the terms agreed with the respective client and applicable regulatory requirements.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal and contractual retention requirements.
  • Withdraw consent for marketing communications at any time.
  • Object to or restrict certain processing activities.

To exercise these rights, contact us using the details in Section 13.

10. Data of Minors

Our Services are intended for business use and are not directed at individuals under the age of 18. Where our Clinic/Patient Care or Education & School software processes data relating to minors, such data is collected and managed by our clients (e.g., clinics, schools) as data controllers, in accordance with applicable law and their own privacy obligations.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their respective privacy policies.

12. International Data Transfers

If data is transferred outside your home country for processing or storage, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable law.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BNT Tech

Email: info@bnttech.lk

Phone: +94 778824838

Address: No: 88, Gold Center, Colombo, 110011

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. Continued use of our website or Services after changes constitutes acceptance of the revised policy.

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